FAQs

1. Order & Shipping

Q: How long does shipping take?

A: Delivery times vary depending on your location:

• Spain: 2-5 business days

• Mexico: 3-7 business days

• International: 7-15 business days

You will receive a tracking number once your order is shipped.

Q: Do you ship internationally?

A: Yes, we ship to multiple countries. Shipping costs and delivery times depend on the destination.

Q: Can I change or cancel my order after placing it?

A: You may request changes or cancellations within 24 hours of placing the order by contacting us at Veres.l2025@gmail.com. Once the order is processed, changes may not be possible.

2. Returns & Refunds

Q: How do I return a product?

A: Contact us within 14 days of delivery at Veres.l2025@gmail.com or call:

• Spain: +34 688 111 802

• Mexico: +52 440 180 1779

We will provide return instructions.

Q: How long does a refund take?

A: Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Q: Who pays for return shipping?

A: The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

3. Payments & Discounts

Q: What payment methods do you accept?

A: We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Bank Transfers (for bulk orders)

Q: Can I use multiple discount codes?

A: No, only one discount code can be applied per order.

4. Product & Quality

Q: Are your perfumes original and authentic?

A: Yes, VÉRÉ S.L. sells only 100% authentic, high-quality perfumes. We source directly from trusted suppliers.

Q: How do I choose the right fragrance?

A: Check our product descriptions for scent profiles (woody, floral, fresh, etc.). If you need recommendations, contact us!

5. Contact & Support

Q: How can I contact customer service?

A: Reach us via:
📧 Email: Veres.l2025@gmail.com
📞 Spain: +34 688 111 802
📞 Mexico: +52 440 180 1779

We respond within 24-48 hours.

Q: Do you have a physical store?

A: Currently, we operate online, but you can visit our offices in Spain or Mexico by appointment.

Still have questions?
Email us at Veres.l2025@gmail.com – we’re happy to help!

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