Thank you for shopping at VÉRÉ S.L. We strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns
You have 14 days from the date of delivery to request a return.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.
How to Initiate a Return
To request a return, please contact us at: 📧 Email:Veres.l2025@gmail.com 📞 Spain: +34 688 111 802 📞 Mexico: +52 440 180 1779
Provide your order number and reason for the return. We will guide you through the return process.
2. Refunds
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5-10 business days.
Non-Refundable Items
Products that are opened, used, or damaged due to customer handling.
Items returned without original packaging.
3. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product. Contact us with your order details, and we will assist you.
4. Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
5. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at:
